Change
New, Now, Next: A Successful Strategy for Membership Growth
On a recent trip to Hawaii, my husband and I ventured up a mountain, following the signs which told us a scenic overlook was just up ahead. The road was curvy and bumpy, and we anxiously anticipated the view awaiting us at the top. Imagine our surprise, just as we reached the summit, when the sunshine suddenly gave way to grayness, and we found ourselves standing right smack in the middle of a cloud! There was nothing ‘scenic’ to see. In fact, we could barely see more than a few feet in front of us! This is the perfect metaphor for vision – or a lack thereof. In recent years, there have been many bumps and curves in the road, which have forced organizations to focus on the road in front of them. Some leaders have become incredibly fixated on the day-to-day. But vision is imperative for success! Now more than ever, members look to their associations for answers, guidance, and inspiration. People want to be a part of communities and have access to resources — both of which deliver a sense of security and belonging. Moreover, they want to know the organization has a destination in mind and isn’t merely buckled up to withstand the curves in the road. When the outlook is fuzzy, and the association’s vision isn’t immediately apparent, people feel uncertain about what they are joining and why it matters. In this episode of the Membership IQ, I explain the need for vision to keep members engaged and the organization moving forward — even in times of disruption. Send us a message if you need help clarifying your organization’s vision.
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Modernizing Your Mentality: Advocacy and Superheroes
A common motif in pop culture today is that of the superhero. Growing up, comic books were coveted by my peers, and today, many of those stories have been adapted into books, TV shows, and films. In recent years, the Marvel Universe and DC Comics have produced countless films whose storylines center around heroes. These characters have abilities beyond those of ordinary people and use those powers to enact positive change. They are the ultimate advocates for a cause. When it comes to your association, who are the heroes at the center of your story? It may come as a surprise, your NextGen members can be your greatest superpower. They have the potential to be your most powerful advocates by garnering support for the causes most important to your organization. Much of my work centers around young people. In my work with Gen X and Gen Zers via think tanks, surveys, focus groups, and interviews, a “hero mentality” presents itself consistently. Young people today believe that they have a personal responsibility to make meaningful change and an impact on the world. This hasn’t always been the case – so what’s changed? Thanks to 24/7 news coverage and the advent of social media, young people are highly aware of the world’s injustices. If you work with (or are currently raising) adolescents, you likely know that the childhood experience has been forever changed by technology and the constant access to information it provides. The last two decades have been some of the most disruptive in our nation’s history. Those who grew up in this era experienced a host of radical changes, including an economic recession, the war on terror, climate change, a pandemic, and human rights issues – to name a few. As a result, they’ve become global thinkers and are well educated about the issues we are facing. They feel compelled and inspired to influence positive change. In recent years, we’ve seen more young people than ever…
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Acing Your Association’s Succession Plan
For as long as I can remember, tennis has been one of my favorite sports. I played from an early age and eventually taught lessons during my summers off in high school. For some, the long hot days, sore muscles, and constant running back and forth may have been exhausting. For me, it was an invigorating activity that required strategy, skill, and patience. Today, I still get just as energized when a tennis match is on TV, and on weekends, I still love to pick up my racquet and head to the courts. Over the course of my career, I’ve found that a comparison can be drawn between tennis theory and membership theory. When I first started researching membership engagement trends in the early 2000s, I observed that older generations (mainly Baby Boomers) valued membership strongly, having been raised to believe that belonging to an association was a key stepping stone in the journey to adulthood. Many Boomers I studied shared a similar experience: start your career, join an industry organization, and earn your seat at the table by continuously investing in your membership. It seems like a recipe for success, right? …Maybe not. At the same time, our research suggested that younger generations were less inclined to join membership organizations. Interest in membership was waning, but why? The turn of the 21st century ushered in major social, economic, and political shifts in our society. Coupled with significant technological advancements, a rapidly changing world swayed young people’s interests, including what they wanted out our their membership experience. The broader data we gathered presented a shocking trend: across the board, 20% of members (younger members) were pushing their associations to rethink and modernize their membership models. They were posing the following questions to their associations: When was the last time you reviewed your membership demographics?How current is your value proposition?What am I going to get out of my membership if I join your association? These questions prompted…
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Strategies for Shifts: How Your Association Can Tackle Change
June is in full swing which means school is out for the summer! I have two daughters in college, both of whom recently returned home from their respective schools after a long and successful year. While it’s wonderful having them back under our roof, our house seems to have expanded to accommodate all of their stuff. Our space has been hijacked by bins of clothes, piles of textbooks, stacks of boxes, and heaps of dorm room décor. At times, it can be overwhelming, but I know I will look back and miss these days in the not-so-distant future. Today, as I looked around at the excess of “stuff” that surrounded me, I realized that membership associations are dealing with a similar situation. No, they’re not dealing with towers of physical belongings, but there is a lot of stuff that seems to be piling up – and it can be difficult to determine where to begin when it comes to tackling it all. Since the outset of the pandemic in 2020, we’ve seen profound and unprecedented shifts take place in our society – specifically within the workforce, education, and membership associations. Remote work, hybrid gatherings, mask mandates, and contact tracing became buzzwords in our COVID lexicon – and we continue to see the lasting effects of these shifts today. Of course, many of these changes were unpredictable, but organizations were forced to pivot and adapt accordingly. As a leader, your approach to change (before, during, and after it occurs) is indicative of how successful your organization will be. In my research as a consultant, I’ve discovered that organizations will take one of three approaches when it comes to change. Perhaps you remember reading about these approaches in a previous post. The Ostriches: Nearly 80% of associations fall within this category. Ostrich organizations tend to avoid change. They think that by ignoring it, it will simply go away. The Explosives: This group of changemakers isn’t effective because their…
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Steering Your Association Towards a Successful Future
As a leader of your organization, you want to create a thriving membership community. The road to success, however, can often be riddled with unexpected bumps in the road and detours that can lead you away from your mission, ultimately resulting in membership decline and disengagement. Although it would be nice to have a map guiding you towards your end goal, they don’t always exist. In my work as a consultant, I’ve discovered three common roadblocks that can hinder an association’s growth – and how you can navigate past them smoothly. Your Membership Approach is Antiquated I’ve worked with several associations that want to stay relevant to their members, but struggle to modernize. They cite past traditions and “ways of doing things” to inform current decisions and ultimately, perpetuate a cycle of outdated practices. Recently, I spoke with an organization leader who was in the process of updating chapter bylaws because they were experiencing a membership decline. They mentioned that reference was made to the telegram (yes, a telegram!) and that for certain events, members were to adhere to a strict dress code that required women to wear pantyhose. Clearly, this group needed to contemporize to better connect with their younger audience. To be clear, I’m not trying to vilify traditions. They play an important role in the history of your association and are the cornerstones upon which your membership community was built upon. However, when traditions are interfering with member engagement, it’s time to revisit them and determine whether they are helping or hurting your association’s growth. We need to come to terms with this reality: we live in a world characterized by change and disruption – it’s time for your association to adapt! Your Association Has Limited Return on Investment A revolving door is the last thing your association wants, which is why it is crucial that you create a membership experience that your members continually reinvest in. Time and time again, I’ve seen…
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Cultivate Community For Your Members
Our company is celebrating twenty years in business this month! Over the past two decades, we have had the opportunity to work with scores of membership organizations, and we are so grateful to play a role in their growth. When we launched our company, our mission was clear: help membership and trade associations engage and prepare for younger generations using the data generated from quantitative and qualitative research. Over the past two decades, I’ve discovered what makes an organization thrive – and struggle to survive. Regardless of the size or industry, a strong sense of community and belonging is at the forefront of any successful membership association. I initially began my company because of my negative experience working for a membership association. I was in my twenties, and from the outset, I felt like an outsider. In other words, I didn’t feel like I belonged. The organization didn’t employ many other women, and many of my colleagues were older and resistant to change. As I looked around and took stock of the lack of diversity and innovation, I feared for the future of our company. However, when I expressed concern or new ideas, I was met with patronizing responses that essentially meant “there’s nothing to worry about here.” Unfortunately, this attitude continues to plague many of the organizations I work with today, but luckily, I’ve discovered the antidote: make your members feel like they belong. In recent years, “diversity,” “equity,” and “inclusion” have become buzzwords in the universal association lexicon. As a society, you’d think that our values, attitudes, and beliefs would have progressed compared to our ancestors, but as a whole, we still struggle to have an inclusive mindset when it comes to specific demographics. Of course, these ideals should be central to your organization’s mission, but what concerns me is the forgotten fourth buzzword: belonging. There is a key difference between inclusion and belonging, and associations need to take note. Belonging, by definition, means…
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NextGen: Ready Or Not, Here They Come!
Are you a millennial? In my work as a generational researcher, I’ve found there are two ways people typically react when faced with this question. If they are a millennial, they tend to reluctantly admit it as if they are embarrassed. If they aren’t, they emphatically exclaim, “No, thank goodness!” Both negative responses fascinate me because they are indicative of society’s attitudes towards this demographic. So, what was your response? Whether you’re a millennial or not, your organization’s future depends upon younger generations, so it’s time to adapt! Millennials, or “Generation Y,” were born between 1981 and 1996. When they came of age, it was during an era of technological advancement and disruption. They are the largest generation in history (in addition to being the most researched), having been influenced by major economic and cultural events, including the 2008 financial crisis, the war on terror, and the dot com bubble – to name a few. They grew up with unprecedented access to information – most of which was at their fingertips – and, as a result, are highly educated consumers and communicators. Their life experience is one that has been characterized by globalization, customization, and instant gratification. In short, Millennials are unique in many ways, and reaching them will require new and unique approaches that many associations have not yet mastered, let alone thought about. “Unique” is often synonymous with “misunderstood.” Millennials are often the most misunderstood and criticized generation in history because they have ushered in an era of broad-scale change and innovation. When you think about it, Generation Y is the personification of change. Let’s face it – change is uncomfortable. It pushes us, stretches us, and as a society, we’ve never been good at welcoming new ideas from younger generations. As the saying goes, “Kids these days…” – you fill in the blank. It’s a sentiment we hear with each passing generation that usually ends with: “…they’re lazy!” “…they’re entitled!” “…they’re difficult to…
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It’s Time for Your Association to Leave the Past…in the Past!
I was going through family photos the other day and came across several pictures of my grandmother. She embodied glamour and never failed to attend social events (even baseball games!) without her pearls. I can remember her always looking put together and polished – the epitome of class. As I perused through the albums, I found more snapshots of her and my ancestors, all of whom were dressed in their finest ensembles for social outings. Times have changed, and today, my two daughters joke that I don’t truly understand what it means to be “casual.” Perhaps I’m more influenced by the previous generations of women in my family than I realized. Still, there is something I love about vintage finds and the era of glamour that my grandmother and her mother were raised in. For me, the past evokes a sense of nostalgia and curiosity about what it would be like to live during another time period. I have an immense appreciation for trends. As a generational researcher and futurist, I am always looking at trends and how they impact societies’ attitudes and behaviors. It’s probably why I am also fascinated by fashion. Clothing provides a lens into what is happening at any given time, and I’ve found that people’s attire typically reflects current events. For example, the high fashion of the Gilded Age had its roots in both the Civil War and the Industrial Revolution. Society emerged from wartimes with a desire for consumption and luxury. Following WWI, clothes were designed to be less restrictive, formal, and more practical as gender roles shifted. Current events and fashion always went hand in hand. That being said, I’m not here to talk to you about the latest fashion movements! Trends play an essential role in our society, and your organization is no exception. It is vital that your association pay attention to trends because you are either ahead of the curve or behind it. In my work as…
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Is Your Board in a Downtrend? Bend!
Before you read any further, I’d like you to picture a rubber band and a ruler – an odd request, I know, but I promise I’m going somewhere with this. Maybe you have both of these items on hand in a desk drawer, a junk drawer, or in your garage, but for now, envision them. In terms of their functions, one binds things together while the other serves as a measurement tool. Believe it or not, rulers and rubber bands have quite a bit in common with your organization – specifically when it comes to your board of directors. To understand why we need to go back in history. During the Industrial Era, business leaders made two key realizations that would shape industries for centuries to come. First, if they could get workers to produce more goods faster, they’d yield a more substantial profit – simple enough. Second, they realized that employing workers with more experience within a respective industry could boost profitability and productivity. Back then, that mentality was effective, but today, given the constant innovation and disruption that continues to define the 21st century, is that the best model for your organization? What once worked in a previous era is no longer relevant. It’s time to consider whether your board of directors is repeating history and perpetuating this dated model. I’ve worked with several organizations where I’ve likened the board of directors to a ruler. Similar to a ruler, they are inflexible and are measured – measured in their risk-taking and their approach to change. Their every move is calculated, and they slowly, methodically take their time to make things happen within your association. Their thinking is too linear; they believe that members need to start at the bottom, working their way up the ladder to earn leadership positions. They tend to hold their board seats for extended periods and are rigid about tradition. This type of long-arch thinking no longer applies to modern…
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Convincing NextGen Members to Binge on Your Organization
Take a moment to think about your favorite television show. What genre does it fall under? What is it about the show that keeps drawing you back for just one more episode? I’d like you to also consider how you watch the show. Perhaps you record it, or maybe you stream it through a virtual platform. Growing up, MTV was the thing to watch. Not only was it on 24/7, but it offered programming that aligned closely with my interests and was readily available for viewing, which kept me tuning in for more. MTV came onto the scene in 1981, during a major social and cultural shift that would impact generations for decades to come. This channel was part of a much larger development: broadcast cable TV. The launch of broadcast cable television in the early 1980s ushered in a new era of unprecedented customization and globalization. Suddenly, channels were tailored to a viewer’s interests, and network ratings dictated when and how often a show was aired. Live news coverage from across the world began to flood into the homes of anyone who owned a television set, exposing them to current events taking place on a global scale. It may sound unusual, but the dawn of cable television and your membership association share more in common than you may realize. Research shows that brain development has evolved over the past several decades and it is no coincidence that television has played a role. Today’s younger generations are visual learners who have been conditioned to crave information that is easily accessible, on-demand, and instantaneous. I like to refer to it as an “edutainment” mentality. Your NextGen members want the same type of experience when it comes to their membership – one where opportunities and choices are readily available and at their fingertips. Over the course of my career, I’ve uncovered several misconceptions that pertain to membership organizations. One of the most shocking sentiments I’ve heard regularly is…
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